Shipping policy

Last Updated: 10 October 2026

At Maza Aa Gaya, we aim to deliver your favourite T-shirts safely and as quickly as possible. Please read our Shipping Policy to understand how orders are processed and delivered.

1. Order Processing and Dispatch

Orders are generally processed and prepared for dispatch within 1–2 business days after order confirmation, subject to product availability and any necessary order verification.

Business days exclude Sundays and public holidays, unless otherwise stated.

Order processing and dispatch times are estimates and may vary during sales, promotional events, or periods of unusually high order volume.

2. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your order.

Shipping charges may vary depending on the delivery location, order details, and available delivery services.

If free shipping or a promotional shipping offer is available, its eligibility and conditions will be communicated on the website or at checkout.

3. Estimated Delivery Time

Delivery time begins after an order has been dispatched and handed over to the delivery partner.

The estimated delivery date, where available, will be communicated during checkout or through order and shipping updates.

Actual delivery times may vary depending on the delivery address, courier availability, weather conditions, public holidays, and other circumstances affecting transportation.

Dispatch within 1–2 business days does not mean that the order will be delivered within the same period.

4. Delivery Locations

We deliver to serviceable locations within India, subject to the availability of our shipping partners.

Please enter a complete and accurate delivery address, including your PIN code, contact number, and any relevant delivery instructions.

If your location is not serviceable, we may contact you to discuss the available options.

5. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation through the contact details you provide.

Where tracking is available, tracking details may be shared after dispatch. Tracking updates depend on the shipping partner's systems and may take some time to appear.

For order status or delivery assistance, please contact our customer support team with your order number.

6. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and delivery locations.

For COD orders, please ensure that the recipient is available to receive the parcel and pay the amount shown as payable at delivery.

COD availability may depend on the delivery location and other applicable service conditions.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery details at checkout.

If a delivery attempt fails because the address is incomplete, the recipient is unavailable, or the courier cannot contact the recipient, the shipping partner may attempt redelivery or return the parcel according to its procedures.

If your order cannot be delivered, please contact us so we can review the available options. Any additional delivery charges, where applicable, will be communicated before being applied.

8. Delayed, Lost, or Missing Orders

Although we make reasonable efforts to ensure timely delivery, delays can occur because of courier operations, weather, transportation disruptions, or other circumstances outside our direct control.

If your order appears delayed or tracking has not updated for an extended period, contact us with your order number. We will make reasonable efforts to follow up with the shipping partner.

If a parcel is confirmed lost or undelivered, we will work with you to determine an appropriate resolution in accordance with applicable law and our order policies.

9. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery and provide your order number along with clear photographs or video showing the issue.

We will review the request and explain the available resolution, which may include a replacement, exchange, or refund, depending on the circumstances and applicable law.

Please refer to our Refund & Return Policy for further details. The reporting period described here does not remove any rights available to you under applicable law.

10. Changes to an Order

If you need to correct your delivery address or other order details, contact us as soon as possible.

Changes may not be possible after an order has been confirmed, processed, or dispatched. Our standard policy is that cancellations are generally not accepted after order confirmation, subject to applicable law.

11. Contact Us

For shipping, tracking, or delivery enquiries, contact:

Brand: Maza Aa Gaya
Phone / WhatsApp: +91 74009 08219
Email: support@mazaaagaya.com
Support Hours: 10 AM – 6 PM, Monday to Saturday
Address: Palsikar Square, near Indore Collector Office, Indore, Madhya Pradesh, India.

Please include your order number when contacting us about an existing order.

Thank you for shopping with Maza Aa Gaya.