Refund policy

Last Updated: 10 October 2026

At Maza Aa Gaya, we want you to receive the product you ordered in acceptable condition. Please review this policy before placing an order.

Our standard policy is to provide a resolution for eligible products that arrive damaged, defective, or different from what was ordered.

1. Eligible Issues

You may contact us if:

  • The T-shirt arrives damaged or defective.

  • You receive a different product from the one you ordered.

  • The product received materially differs from the confirmed order.

Requests will be reviewed based on the circumstances and applicable consumer law.

2. Reporting Time

Please report a damaged, defective, or incorrect product within 24 hours of delivery.

To help us review your request, please provide:

  • Your order number.

  • The phone number or email used for the order.

  • Clear photographs or a video showing the issue.

  • A short description of the problem.

  • Photographs of the packaging, where relevant.

You can submit the details using the contact information at the end of this policy.

We encourage customers to report issues promptly. The 24-hour reporting request is intended to help us investigate efficiently and does not remove any rights you may have under applicable law.

3. Product Condition

Where reasonably possible, retain the product and its original packaging until your request has been reviewed.

For a return or exchange, we may ask that the T-shirt be unused, unwashed, unaltered, and accompanied by its original tags and packaging, where applicable.

These conditions will not be used to unfairly deny a remedy for a product that was delivered defective, damaged, or incorrect where a remedy is required by law.

4. Resolution Options

After reviewing your request, we may offer an appropriate resolution depending on the issue, product availability, and applicable law. This may include:

  • Replacement with the correct product.

  • Exchange, where appropriate and available.

  • Refund of the eligible amount.

  • Another legally appropriate remedy agreed with the customer.

A replacement or exchange will depend on stock availability. If the same product is unavailable, we will contact you about an appropriate alternative resolution.

5. Change of Mind and Size Preferences

Our current standard policy does not ordinarily accept returns solely because a customer changes their mind, chooses the wrong size, or no longer wants the product.

Please review the size chart and product details before placing an order.

This restriction does not exclude any return, replacement, refund, or other remedy that is required by applicable law.

6. Refund Processing

If a refund is approved, we aim to process it within 5–7 business days after approval.

The time taken for the amount to appear in your account may vary depending on the payment provider, bank, or financial institution.

  • Online payment orders: Eligible refunds will generally be returned through the original payment method where feasible.

  • COD orders: We will contact you to arrange an appropriate refund method and request only the information reasonably necessary to process it.

We will communicate with you if additional information is needed or if a delay occurs.

7. Shipping Charges

Whether original or return shipping charges are refundable depends on the reason for the return, the resolution offered, and applicable law.

Where the product is damaged, defective, or incorrectly supplied, we will handle shipping costs in accordance with applicable requirements and the resolution agreed with the customer.

The shipping charges applicable to new orders will be displayed or communicated before checkout is completed.

8. Order Cancellations

Our standard policy is that cancellation requests are generally not accepted after order confirmation.

If you need to request cancellation, contact us immediately. We will check whether the order can still be stopped.

This policy does not remove any cancellation or refund rights that apply under law.

9. How to Request a Return, Replacement, or Refund

Please contact us with your order number and details of the issue:

Brand: Maza Aa Gaya
Email: support@mazaaagaya.com

Phone / WhatsApp: +91 74009 08219
Support hours: 10 AM–6 PM, Monday to Saturday.

Please wait for our instructions before shipping a product back. Unsolicited parcels may be difficult to identify or process.

10. Policy Updates

We may update this policy as our store operations evolve. The latest version will be published on this page with its revision date.

Any update remains subject to applicable consumer protection laws and rights.